Services
PROTECTING LIVES,
DRIVING EFFICIENCY,
EMPOWERING SUCCESS
Helping make change a success at every step of the cold chain journey. From solution qualification, current to future state process implementation, parcel and bulk preparation to inventory or fleet management. Through voice of customer and service innovation, we are building the future of cold chain servicing that offers a level of accuracy and traceability unmatched in the industry to continually improve patients' lives worldwide.
Industry leading service solutions to help outsource, scale and grow
Simplify your operation and reduce the risk of temperature excursions trusting our expert team to prepare each solution to the correct specification every time. Saving time, space and labour as a result.
Purchase+
Striking the right balance between ownership and outsourcing
What is PURCHASE+?
Customers are asset owners buying inventory upfront and adding services offered by Peli BioThermal on top.
Available Services
- Conditioning
- Assembly
- Ship-Out
- Inspection
- Refurbishment
- Repair
- Return Management
*NOTE - The above services can be applied to parcel and pallet solutions
LEASE+
Save time, cost and resources trusting our complete solution
What is LEASE+?
Peli BioThermal (PBT) owns the asset leasing shared or dedicated inventory over a multi-year contract with flexible service options.
Available Services
- Conditioning (High velocity available at selected PBT sites)
- Assembly
- Ship-Out
- Inspection
- Refurbishment
- Repair
- Return Management
*NOTE - The above services can be applied to parcel solutions only (CrēdoGO™ and Crēdo Cube™) .
Rental+
Seamless onboarding, shipment planning and return experience
What is RENTAL+?
Peli BioThermal owns the fleet of bulk containers on flexible daily and monthly rental rates with worry-free reverse logistics at our globally available pick-up and drop-off locations.
Available Services
- Conditioning
- Assembly
- Ship-Out
- Inspection
- Refurbishment
- Repair
- Release and return logistics management
*NOTE - The above services can be applied to bulk container solutions only (Crēdo Vault™, Crēdo Cargo™ and Crēdo Xtreme™)
Our Global Services Network
Global Service Network
Washington [IAD]
Warsaw [WAW]
Toronto [YYZ]
Tokyo [NRT]
Tel Aviv [TLV]
Taipei [TPE]
Sydney (SYD)
Strasbourg [SXB]
Singapore [SIN]
Shanghai [PVG]
San Juan [SJU]
Prague [PRG]
Paris [CDG]
New York [JFK]
Milan [MXP]
Miami [MIA]
Maple Grove [MSP]
Lyon [LYS]
Louisville [SDF]
Los Angeles [LAX]
London [LHR]
Indianapolis [IND]
Incheon [ICN]
Hong Kong (HKG)
Frankfurt [FRA]
Dublin [DUB]
Chicago [ORD]
Buenos Aires [EZE]
Brussels [BRU]
Boston [BOS]
Basel [BSL]
Barcelona [BCN]
Bangkok [BKK]
Atlanta [ATL]
Amsterdam [AMS]
Amsterdam [AMS]
Allentown [PHL]
Ahmedabad [AMD]
Shipment Planning
Pushing every system to its limits, so yours never reach theirs. Our worst-case qualification gives you global assurance, built on the highest industry standards.
Qualification
- Global laboratories (3 sites, 30 chambers & >30,000 sq.ft)
- Thermal & Mechanical testing (ISO17025)
- Thermal capability (-75˚C to +70˚C)
Partnering with customers to measure current emissions and identify meaningful opportunities for future reduction. Driving sustainable change through shared insight and action.
C02 Calculator & LCA Analysis
- Determine key environmental factors (origin, use, transport & disposal)
- Compare single-use and reusable solutions to align to your ESG goals
- Key indicators measured – CO2 & Greenhouse Gas (GHG) Emissions
Helping our customers control their cold chain inventory bringing clarity, efficiency, and peace of mind to every program.
Inventory & Fleet Management
- Temperature & real-time location monitoring to improve visibility
- Maintain product availability based on forecast data
- Efficient stock rotation to minimize waste and ensure product use
Pre-Shipment
Delivering rapid, reliable conditioning at scale. Every packout follows a standardized, traceable process, backed by a global quality management system
Conditioning
- Optimal conditioning processes to reduce time & errors
- High velocity technology to provide fast turnaround time
- Fully auditable and traceable service process across all sites
Ensuring every solution is expertly assembled for consistency you can count on. With error-proof preparation, receive shipments ready to load and ready to trust.
Assembly & Ship Out
- Parcel and Pallet service available without sacrificing quality
- Assembled by experts promising consistency and trust
- Delivered ready to load reducing labour time and space cost
Delivering the documentation and quality structure needed to operate with confidence. From thermal data to SOPs, our standardized QMS ensures nothing is left to interpretation.
Proof of Quality
- Thermal & Mechanical qualification reports
- Technical product & service specifications and instructions
- Standardized QMS establishing clear and consistent processes
During-Shipment
Tracking sensitive products to catch issues before they reach the patient. With early alerts and deep shipment insights, we help reduce spoilage, protect efficacy, and deliver on-time.
Payload Monitoring
- Keep track of time & temperature sensitive products
- Detect temperature problems early to minimize spoilage
- Optimize SKU portfolio on over and underperforming lanes
Balancing global fleets to keep stock where it’s needed most. Together, we reduce waste, optimize availability, and protect every shipment on its journey to a patient.
Real-Time Location Tracking
- Balance global parcel & pallet fleets to ensure availability
- Improve box return performance to minimize loss rates
- Re-route shipments to temperature-controlled spaces
Working alongside customers worldwide with consistent, high-quality support. Our experienced team knows the products, the pressures, and how to keep things running smoothly.
Customer & User Support
- Global customer service
- Friendly and experienced team
- Expert technical support
Post-Shipment
Delivering a hassle-free return experience with flexible options tailored to every site. With built-in analytics, we help customers track trends, reduce delays, and optimize return cycles over time.
Returns Management
- Shipment tracking improves visibility and return rates
- Support new sites and users transition to a return model
- Actively work with you to reduce loss and landfill usage
Assessing and refurbishing returned solutions quickly to get them back into circulation. Whether it’s a small fix or a major repair, we minimize downtime without compromising on quality.
Inspection, Refurb & Repair
- Closely inspect upon receipt to assess component condition
- Quickly refurbish solutions to minimize idle time
- Minor & major repairs conducted in good time
Working alongside customers to uphold quality, safety, and sustainability through every service touchpoint. With insight into regional performance, lifecycle impact, we support progress that’s both measurable and meaningful.
Reporting & Data Insights
- Non-conformance, 6S, positive safety actions & training
- Service and operational metrics by region or program
- Carbon emissions, life cycle analysis and comparisons